If you are having difficulties setting up Jooki, you may want to go through this checklist and send your findings to support@jooki.rocks. Jooki’s customer service will help you quickly.

- With your Jooki charged and powered on, were you able to listen to the orange or blue token pre-configured playlists? Please be patient, it may take a few seconds for a playlist to start. 

- Do you have range extenders or other particular Wi-Fi equipment installed?

- Do you use a VPN?

- Are you using a Guest or a hotel Wi-Fi network? These typically will not allow communications between Jooki and the app.

- Have you tried to set up Jooki with more than one phone/ Android? IOS?

- Have you tried setting up a different Wi-fi network?

- As you were setting up, did you see a list of Wi-fi networks to select from?

- When you open the Spotify app (if you have one), can you stream Spotify content on Jooki?

- Could you let us know if the sidelights of your Jooki are white or orange?

- Have you heard a voice prompt from the device indicating “Factory Mode enabled”?