Restarting (or rebooting) your Wi-Fi router can sometimes fix Wi-Fi or connection issues.

- Power off your router (if there is no obvious power button, then remove the power cable)

- Turn off Jooki and your phone (and laptop if used)

- Power on your router

- Wait one or two minutes for it to fully power on.

- Turn on Jooki and your phone (and laptop).

- Wait for the Jooki startup sound.

If this didn't solve your problem, then please contact support@jooki.com