Troubleshooting Wii-Fi connection issues

26 March, 2023
You entered the Wi-Fi network password when setting up, but Jooki’s voice assistant says "Please connect to the Jooki setup Wi-Fi network" which  means your Jooki can't connect with your home Wi-Fi.

In most cases, this is because:
- Your network is not listed on the available networks: Please carefully type your network name in the text field. Make sure to not make errors. 
- Your Wi-Fi is on 5GHz: Jooki can only use 2.4GHz networks, make sure 2.4 GHz is enabled in your router. There are two types of Wi-Fi networks: the standard 2.4GHz and the newer 5GHz. Jooki can only use the standard 2.4GHz Wi-Fi network. Please find the IP address of your router, open router settings, and enable a 2.4GHz Wi-Fi.
- Your Wi-Fi is "hidden": please contact your network administrator to request the SSID and Password of the hidden network, and manually enter them into the Jooki app setup.